FAQ


WHERE ARE YOU LOCATED? HOW CAN I REACH YOU?

ZENZOYA is a startup that collaborates with suppliers from all over the world to make our customers happy.

ZENZOYA main office is located in Zurich, Switzerland.
You can contact us via Facebook or via hello@zenzoya.com.

DOES SHIPPING COST DIFFERS IN DIFFERENT COUNTRIES?

ZENZOYA provides free worldwide shipping to all countries. Our exclusive clothes and accessories can reach you everywhere for free!

HOW MUCH TIME DO I HAVE TO WAIT FOR MY PRODUCT TO BE SHIPPED?

Once we receive your payment for your orders it takes up to 3 days to prepare the package to be shipped. When your order will be ready to go you will receive a confirmation letter to your email with tracking number.

Usually, it takes 2-3 weeks to deliver the product to your home. 

Note that shipping time also depends on a country in which we send products. Please be patient and you will receive your favorite products!

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase sometimes will be sent in separate packages, please keep this in mind when receiving deliveries.

CAN I RETURN THE PRODUCTS I BOUGHT?

We are sure that you will love our clothes and accessories. However, if for some reason you don't like your product you can return it to our inventory and get a refund.

We refund products that arrive damaged.